About Us
With over 25 years of experience in enterprise and contact centers, Current Connections has a large network of experienced veterans to assist you with:
- Current contact center and enterprise communication systems assessment
- Defining your priorities, business values and the best strategies for success
- Evaluation and selection of the best technologies and/or outsourcers for your business
- We focus on top business drivers for customer service focusing on:
- Improving customer satisfaction and net promoter scores
- Improve employee satisfaction
- Reduce costs and improve efficiency
- Increase business agility and innovation
- Ensure Compliance
Scott Current and our Current Connections partners bring together years of experience in helping SMB and enterprise/strategic companies evaluate, recommend, and implement solutions that drive improved employee and contact center experiences. We deliver results focused on internal and external customers experience, productivity, and ultimately profitability to your company.
What We Do:
We work with companies of all sizes to ensure that you have the right communications systems and people to maximize productivity and profits.
We work alongside business owners and employees to help them focus on the most important priorities and strategic initiatives. Customers want you to know them, help them and to value them. Aligning the right process with the right technology creates a win-win for the customer and in return you win!
The digital revolution is upon all companies today. Digital adoption has increased 5-fold since the pandemic. We lighten the burden of defining your company’s needs and requirements and align with the right solutions in the marketplace. Current Connections, as the name implies, is uniquely qualified to assist with the selection of the right solution(s) to help you and your organization.
We are eager to help with:
- Enterprise and/or contact center evaluation
- Digital transformation – moving your contact center to the cloud
- Assistance with on-shore or off-shore outsourcing
- Assist with the right balance of people, processes, and technologies
- Lowering your cost of operation and improving CSAT and NPS
- Increasing sales
- Improved workflow processes
- Operations process improvement
- Assisting those that are vision-challenged navigate your website through Be My Eyes
Review
In reviewing your current processes and needs, we help define the top priorities in conjunction with strategic initiatives. A detailed summary with key next steps is created.
Needs Analysis
For those areas that need more in-depth analysis such as operations, customer experience, workflow, technology, etc., a complete needs analysis is compiled.
Alignment
Based on your needs, priorities, and strategic initiatives, we align you with best and most cost-effective solutions in the marketplace today along with a detailed list to prove expected ROI and impacts.
Outsourcing & Staffing
We provide connections to the absolute best in staff outsourcing, top talent for hire and leadership training.
Meet the Team
Scott Current
Scott has over 25 years’ experience in helping businesses of all sizes with the selection, implementation and optimization of enterprise and contact centers across the country. Areas of experience include contact center design & optimization, solution selection, digital transformation to the cloud, and solutions architecture Scott is also founding member and active on the board of directors of Midwest Contact Center Association (MWCCA) (https://mwcca.org).
Email: Scott@current-connections.com
Kim Current
Kim has 20+ years of management experience in technology in the areas of technical services and implementation, product development, documentation, training, and marketing. She has also helped several start-up companies with their marketing, and out-reach programs.
Email: Kim@current-connections.com
Meet the Advisory Board
Lou Carbone
As founder and CEO of Experience Engineering®, Lou Carbone has decades of management consulting experience working with customer and employee experience management systems.
Since the late 1980’s, Carbone has been at the forefront of studying, exploring and developing value creation through experience management and is often referred to as the Godfather of Experience Management. He is recognized as a thought leader in the field as well as an experience management futurist continuously innovative, hands-on academic/practitioner.
He wrote the book “Clued In: How to keep customers coming back, again and again”, published by FT Prentice Hall which won Fast Company’s Reader’s Choice Award.
He co-authored in The Cornell Hospitality Quarterly that was cited as the best paper of 2014 by Sage Publications on “Sticktion: Assessing Memory for the Customer Experience”
For more than two decades, Lou has collaborated with Dr. Leonard Berry of The Mays School of Business at Texas A&M on both writing projects and speaking engagements. He has also been a guest lecturer at the Questrom School of Business at Boston University, S.C. Johnson School of Business at Cornell, The Mays School of Business at Texas A&M, and the Carlson School of Business at the University of Minnesota.
Lou originated the concept of Emotional and Unconscious Clue Based Experience Design and Total Experience Management® and a robust proprietary methodology and perspective called Experience Engineering®.
Laurie Legus
Now more than ever before things are rapidly changing and companies need to keep up or become irrelevant. Enterprises’ are being measured by a demanding new set of benchmarks in leadership, customer engagement, and digitization of new and traditional offerings. IDC predicts that in this new world of high demand at least a third will fail to clear these digital transformation hurdles. My passion is to assist companies make this leap into digital transformation. I have been working with companies for the past 20 years to drive these types of changes and it has never been more important or urgent than now.
Nick Tseffos
Nick A. Tseffos is a Business Executive with over thirty-five years of experience, spending twenty of those years in the technology industry, managing a Value-Added Reseller in Wisconsin. Companies today, struggle with digital transformation as well as having the time to research the latest opportunities to increase their bottom-line. Tseffos has extensive industry and C-Level knowledge of business management, drawing on his years of profit improvement. Through practice analysis and personal changes, he was able to increase sales efficiency, cut overhead, and expand market penetration. With these improvements and the implementation of cutting-edge software, the company was able to achieve record revenues and profits over his tenure.
“The key to future success is not doing things the same way, but more efficient. It’s to imagine what your next competitor will look like, what new technology they will use against you⸺and then change your business, before you’re forced to.” Nick A Tseffos
Jon Carbone
A lifelong student of experience and innovation, Jon brings 15+ years of creativity and depth through his expertise in voice of the customer (VoC), voice of the employee (VoE), customer experience management, contact center, video feedback, overall experience design and strategy. His core passion is helping clients meld traditional data, signals and metrics with human emotion to create tangible returns on investment.