About us
With over 25 years of experience in enterprise and contact centers, Current Connections has a large network of experienced veterans to assist you with:
- Current contact center and enterprise communication systems assessment
- Defining your priorities, business values and the best strategies for success
- Evaluation and selection of the best technologies and/or outsourcers for your business
- We focus on top business drivers for customer service focusing on:
- Improving customer satisfaction and net promoter scores
- Improve employee satisfaction
- Reduce costs and improve efficiency
- Increase business agility and innovation
- Ensure Compliance
What We Do:
We work with companies of all sizes to ensure that you have the right communications systems and people to maximize productivity and profits.We work alongside business owners and employees to help them focus on the most important priorities and strategic initiatives. Customers want you to know them, help them and to value them. Aligning the right process with the right technology creates a win-win for the customer and in return you win!
The digital revolution is upon all companies today. Digital adoption has increased 5-fold since the pandemic. We lighten the burden of defining your company’s needs and requirements and align with the right solutions in the marketplace. Current Connections, as the name implies, is uniquely qualified to assist with the selection of the right solution(s) to help you and your organization.
We are eager to help with:
- Enterprise and/or contact center evaluation
- Digital transformation – moving your contact center to the cloud
- Assistance with on-shore or off-shore outsourcing
- Assist with the right balance of people, processes, and technologies
- Lowering your cost of operation and improving CSAT and NPS
- Increasing sales
- Improved workflow processes
- Operations process improvement
- Assisting those that are vision-challenged navigate your website through Be My Eyes
Services
Would you like to speak to one of our advisers over the phone? Just submit your contact information and we’ll be in touch.