Current Connections is built on the experience of nearly two decades of implementing contact center best practices. Contact us for help with contact center leadership training and development.
Your contact center could be the most diverse group of employees in your company. Contact centers represent a wide range in individual income, age, background, education, motivation, and goals. There are tremendous opportunities to grow professionally and as leaders we know we need to be intentional about developing our leaders and continually training on the building blocks of success. Current Connections has hired numerable trainers over the years, and we can connect you with curriculum and training that’s custom made for your organization. Here are just a few of the topics you may be interested in:
Leadership
- Behavioral Selection
- Change Management
- Coaching Performance
- Communication (Profiles for self-discovery)
- Critical Thinking
- Consulting Skills
- Cultural Development – Core Values
- Customer Service Strategy
- Dimensions of Leadership
- Diversity & Inclusion
- Employee Development
- Innovation
- Motivational Environment
- Performance Management
- Presentation Skills
- Project Management
- Relationship Management
- Sales & Negotiation Skills
- Service Strategy
- Strategic Planning
- Team Development
- Time Mastery
- Train-the-Trainer
- Virtual Leadership
Supervisory
- Coaching Performance
- Communication (Profiles for self-discovery)
- Conflict Resolution
- Customer Service Strategy
- Decision Making
- Delegation
- Diversity & Inclusion
- Employee Development
- Leadership Transitions (shifting from peer to leader)
- Meeting Management
- Mentoring
- Motivational Environment
- Performance Management
- Presentation Skills
- Problem-Solving
- Project Management
- Relationship Management
- Service Strategy
- Team Development
- Time Mastery
- Virtual Leadership
Front Line
- Assessing Customer Needs
- Communication Skills (Profiles for self-discovery)
- Creating Lasting Loyalty
- Customer Education
- Dealing with Difficult Service Situations
- Decision Making
- Ownership & Accountability
- Point of Difference – Customer Service
- Practicing Curiosity & Discovery
- Providing Solutions
- Relationship Management
- Representing Brand
- Sharing Information
Current Connections is built on the experience of nearly two decades of implementing contact center best practices. Every contact center program is unique; there is no cookie cutter approach that will ever create excellence but there are operational underpinnings that must be in place to deliver world class customer experiences. We know the providers that deliver and the providers that cannot. Let us help you avoid the pitfalls in outsourcing at no cost to you.